Student Assistant, Customer Success Management - German speaker

  • Published
  • Copenhagen, Denmark
  • Position is open
  • Position
  • Part-time
  • Students
  • Requirements
  • Entry level

At Ageras, we create visibility into the market of legal and financial services. Our Clients range from private citizens to small- and midsize businesses across Europe, who are looking for a lawyer, accountant, or bookkeeper (our Partners).

Right now, we’re looking for an ambitious student to join our successful Customer Success team. As our Student Assistant, you’ll handle the communication with our customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist.

Specifically, you’ll:

  • Identify and access customer’s needs and requests over phone
  • Assist and guide our customers to successfully find a Bookkeeper, Lawyer or Accountant
  • Be in contact with our partners (accountants) to ensure completion of customer requests
  • Take ownership of customer issues and follow problems through to resolution
  • In general, support the Customer Success Team

Requirements

You empathise easily with people and can build relationships quickly over a phone. As a person, you are the type who wants to go “above-and-beyond” to give clients a spectacular experience and you take pride in supporting them through the customer journey.

Maybe you are studying for a Bachelor's degree and eager to use your learning in practice – maybe you have been working with customers before from another student job? To us, it is important that you are ambitious, with a sound business understanding, and have a strong will to develop – not only yourself, but this position.

You also have:

  • Near-native German language skills and conversational English language skills
  • An ability to learn quickly and a great collaboration skills
  • An ability to maintain the highest integrity and compliance in everything you do
  • And a focused, quality conscious and organized approach to your work

This is a part time position, minimum 10 hours a week. You can expect to work both during daytime and evenings, as we are open for client calls from 9:00 – 20:00.

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.

Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.

If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.

About Ageras

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.

At the bottom of every job posting, you can find an “Apply” button. Please click on the ‘Apply’ button to be taken through our application process. You will be asked to fill in your personal contact details and requested to attach your CV.
Ageras’ corporate language is English and so most of our job postings will be in English. As such, we encourage you to follow this rule of thumb: if the job posting is in English, please attach your CV and application in English.
You can find contact information on the recruiter for that position in the job posting. If you have any relevant questions regarding the position, please feel free to call our recruiters.
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We evaluate all candidates on a continuous basis per the requirements of the job. Our positions do not have an end-date, as we do not close a position before we have found the right match.
We try to get back to all applicants as soon as possible, and you can expect to have heard from us within four weeks.